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Shipping, Tracking & Delivery
Shipping

Processing Time: It can take between 2-15 working days.
Shipping Time: It can take between 2-3 working days via DHL/UPS or 7-20 working days via USPS.
We do not process or ship orders on weekends and public holidays.

Tracking
  • Once your order goes through, you will receive an email with your order confirmation within 24 hours.
  • Once your order is shipped out, you will receive a second email about the tracking number.
  • Please allow 24 hours for the tracking information to show.
Delivery

We usually use  DHL or FedEx. (Shipping fee: $10)

If you prefer a particular courier, then please place a comment when making your order.

If the delivery time is not urgent, then you can also choose usps_logoUSPS, which is completely free of charge.
Note that we do NOT have overnight shipping.


Exchange & Return Policy

We totally understand that choosing the right hair extensions can be a bit difficult via the Internet, so we offer exchange and returns for the items that have not been worn or tampered with.

Exchange Policy
  • Email service@vpfashion.com within 48 hours after receiving your package to make an application of exchange. Emails received after the 48 hours will not be taken into consideration. We will send a reply email within 24 hours.
  • Please email us with photo of your goods for our reference.
  • Before shipping back, please email us first for the shipping address. We have every right to refuse for the package if you send it back without our permission.
  • Normally, Vpfashion always has a strict quality inspection before the delivery (including color, length and hair texture confirming). We will also take photos for your check before the delivery for some special orders with complex color match. And we will not ship the order out until get your permission. Therefore, after receiving the hair, we will make you an exchange or refund if you have some subjective complaints such as considering the color doesn’t match or color is different, and will not charge you for the restocking or shipping fees (we pay when ship to you). However, if your order is ombre, balayage or colorful hair extension, $20 will be required for the dyeing fees.
  • We will charge you extra or credit back the overcharge for any price differences of the exchange.
Return Policy
  • Email service@vpfashion.com within 48 hours to make an application of return. Emails received after the 48 hours will not be taken into consideration. We will send a reply email within 24 hours.
  • Please email us with photos of the goods for our reference.
  • Before returning, please contact us first; we are not responsible for any packages posted without our consent.
  • Normally, Vpfashion always has a strict quality inspection before the delivery (including color, length and hair texture confirming). We will also take photos for your check before the delivery for some orders with complex color match. And we will not ship the order out until get your permission. Therefore, after receiving the hair, we will make you an exchange or refund if you have some subjective complaints such as considering the color doesn’t match or color is different, and will not charge you for the restocking fees. But $20 will be charged for shipping fees (we pay when ship to you). Besides, if your order is ombre, balayage or colorful hair extension, $20 will be required for the dyeing fees. We will refund you the remaining payment in 3 working days after verifying the return package.

Cancel Policy

If you contact us within 12 hours after placing an order, we can cancel it for you. But if your order has been dyed, we will charge you for dyeing fees($20) or shipping fees($20).

Order Change Policy

We will not accept requests for frequent color change or styling change, that’s because excessive dyeing or styling is the greatest damage to hair extensions. If you have any requests for order change, please contact us in 12 hours. If your order has not been customized, we can amend it for you for free. If your order has been customized, extra fees will be charged as follows:

  • We can change the color or style for you in the case of not damaging the hair quality, but $20 dyeing fees and $10 styling fees are needed.
  • If you want to change other information such as length and weight, we will charge you extra or credit back the overcharge for any price differences of the change.
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